Privacy Policy
CineHouse Cinema Privacy Policy
CineHouse Cinema (“CineHouse,” “we,” “us,” or “our”) values the trust you place in us and is committed to safeguarding your personal information. This Privacy Policy explains, in plain terms, what data we gather about you, how and why we use it, who we may share it with, and the choices and rights available to you. It applies whenever you visit cinehousecinema.com, use our mobile applications, book tickets, join our loyalty program, or otherwise interact with our cinemas and services (together, the “Services”).
By browsing our website, using our apps, or booking with us, you acknowledge that you have read and understood this Policy and agree to the collection, use, and disclosure of your information as described here. If any part of this Policy is unacceptable to you, please refrain from using our Services. This Policy forms part of, and should be read alongside, our Terms and Conditions.
1. Scope of this Policy
This Privacy Policy applies when you:
- Create an account or register on our website or mobile app
- Purchase tickets, concessions, gift cards, or other products, whether online, in-app, or at the box office
- Join or participate in our loyalty, rewards, or membership programs
- Enter competitions, promotions, sweepstakes, or surveys we run
- Subscribe to newsletters or marketing communications
- Browse our website or app, including through cookies and similar technologies
- Contact our customer service team or interact with us on social media
2. Information We Collect
2.1 Account and Registration Details
When you create an account with us, we may collect your full name, email address, mobile number, gender, nationality, and general location.
2.2 Booking and Transaction Details
We may record details relating to your bookings and transactions, including the film selected, number and type of tickets, cinema location, amount charged, and date and time of your visit.
2.3 Payment Information
Card and payment details are processed through secure, encrypted SSL connections with our payment service providers. CineHouse does not store full card numbers.
2.4 Identifying Information
Depending on how you interact with us, we may collect:
- First and last name
- Phone and contact details
- Postal or billing address and postal code
- Date of birth and demographic details
- Feedback, survey responses, and opinions
- Anonymous browsing and traffic data collected automatically
2.5 Loyalty and Membership Information
We may collect enrollment details and records relating to your points, vouchers, rewards, and promotional activities.
2.6 Device and Online Usage Information
We may collect your IP address, browser type, device make and model, operating system, approximate geolocation, pages viewed, links clicked, and information about how you navigate our website or applications.
2.7 Information From Other Sources
We may receive information from marketing partners, public registers, online media channels, and other third-party sources where permitted by applicable law.
2.8 Information You Provide Directly
We may collect information you provide when communicating with our customer service team, participating in surveys or promotions, interacting with us on social media, or communicating with us through other channels, including call recordings and written correspondence where applicable.
3. How We Use Your Information
We may use your information to:
- Process bookings, purchases, refunds, payments, and related enquiries
- Set up, manage, verify, and provide access to your account
- Personalize your experience and recommend films, offers, and content
- Send promotions, newsletters, and updates by email, SMS, push notifications, or other channels
- Administer competitions, promotions, loyalty programs, and track entries and rewards
- Manage advertising and measure the effectiveness of our marketing
- Maintain, diagnose, and improve our website, applications, and systems
- Detect, investigate, and prevent fraud, unauthorized activity, and breaches of our Terms
- Comply with legal obligations, court orders, law enforcement requests, and legal claims
4. Sharing Your Information
CineHouse does not sell or rent your personal information. We may share information with:
- Trusted service providers, including payment processors, IT and hosting providers, marketing providers, and analytics providers, where necessary to provide our Services
- Business or retail partners involved in a purchase or promotion
- Advertising and analytics partners using cookies and similar technologies
- Regulators, courts, law enforcement authorities, or other government bodies where required by law
- A successor organization in connection with a merger, acquisition, restructuring, or sale of assets or business operations
Third parties may only use your information for the specific purposes for which it is shared and are expected to maintain appropriate confidentiality and security measures.
5. Data Security
We use physical, electronic, and administrative safeguards designed to protect your personal information. Access to our servers and databases is restricted to authorized personnel and service providers where necessary.
However, no transmission or storage of information is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security and cannot be held responsible for unauthorized access or disclosure beyond our reasonable control.
6. Data Retention
We retain your information for as long as reasonably necessary to provide bookings, manage your account and loyalty activities, personalize your experience, comply with legal obligations, and fulfill other legitimate business purposes. Archived records may remain after account closure where permitted or required by applicable law.
7. Cookies and Similar Technologies
We use cookies, tags, pixels, and similar technologies to recognize users, remember preferences, maintain shopping carts, understand how our platforms are used, provide relevant advertising, and measure the effectiveness of our marketing activities.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect your ability to use some features, including booking or signing in.
8. Social Media
CineHouse maintains social media profiles and may monitor comments, posts, and interactions on those platforms. We are not responsible for content posted by third parties or for the privacy practices of third-party social media platforms.
9. Aggregated and Anonymised Data
We may compile aggregated or anonymised information and statistics that do not identify individual users. Such information is not treated as personal data and may be used or shared to improve our Services, understand customer behavior, and support our marketing and business activities.
10. Marketing Preferences
Providing personal information is generally voluntary, and you do not need to create an account simply to browse our website.
You may opt in or out of promotional emails, SMS messages, newsletters, and similar marketing communications through your account settings or by using the unsubscribe option included in our communications.
Please note that essential service communications, such as booking confirmations, payment notifications, account-related messages, or important service updates, may still be sent to you.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where there is no valid reason for us to retain it
- Restrict or object to certain uses of your information, including direct marketing
- Withdraw consent where processing is based on consent
- Request your information in a portable, machine-readable format where applicable
To exercise these rights, please contact us using the details in Section 14. We may need to verify your identity before processing certain requests. Some requests may not be possible where we have a legitimate or legal reason to retain or process the information.
12. Third-Party Links
Our website or applications may contain links to websites or services operated by third parties. These websites are not owned or controlled by CineHouse. We encourage you to review their privacy practices before providing personal information. CineHouse is not responsible for the content, security, or privacy policies of third-party websites.
13. Children’s Privacy
Our Services are not directed specifically at children. Where a parent or legal guardian provides information on behalf of a child, this will be treated as confirmation that the parent or guardian has consented to the collection and use of that information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@cinehousecinema.com
We aim to respond to enquiries and requests promptly.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or regulatory requirements.
Any revisions will be posted on this page with an updated effective date. Where appropriate, material changes may also be communicated to registered users. We encourage you to review this Privacy Policy periodically.
Last updated: October 2026
CineHouse Cinema Privacy Policy
CineHouse Cinema (“CineHouse,” “we,” “us,” or “our”) values the trust you place in us and is committed to safeguarding your personal information. This Privacy Policy explains, in plain terms, what data we gather about you, how and why we use it, who we may share it with, and the choices and rights available to you. It applies whenever you visit cinehousecinema.com, use our mobile applications, book tickets, join our loyalty program, or otherwise interact with our cinemas and services (together, the “Services”).
By browsing our website, using our apps, or booking with us, you acknowledge that you have read and understood this Policy and agree to the collection, use, and disclosure of your information as described here. If any part of this Policy is unacceptable to you, please refrain from using our Services. This Policy forms part of, and should be read alongside, our Terms and Conditions.
1. Scope of this Policy
This Privacy Policy applies when you:
- Create an account or register on our website or mobile app
- Purchase tickets, concessions, gift cards, or other products, whether online, in-app, or at the box office
- Join or participate in our loyalty, rewards, or membership programs
- Enter competitions, promotions, sweepstakes, or surveys we run
- Subscribe to newsletters or marketing communications
- Browse our website or app, including through cookies and similar technologies
- Contact our customer service team or interact with us on social media
2. Information We Collect
2.1 Account and Registration Details
When you create an account with us, we may collect your full name, email address, mobile number, gender, nationality, and general location.
2.2 Booking and Transaction Details
We may record details relating to your bookings and transactions, including the film selected, number and type of tickets, cinema location, amount charged, and date and time of your visit.
2.3 Payment Information
Card and payment details are processed through secure, encrypted SSL connections with our payment service providers. CineHouse does not store full card numbers.
2.4 Identifying Information
Depending on how you interact with us, we may collect:
- First and last name
- Phone and contact details
- Postal or billing address and postal code
- Date of birth and demographic details
- Feedback, survey responses, and opinions
- Anonymous browsing and traffic data collected automatically
2.5 Loyalty and Membership Information
We may collect enrollment details and records relating to your points, vouchers, rewards, and promotional activities.
2.6 Device and Online Usage Information
We may collect your IP address, browser type, device make and model, operating system, approximate geolocation, pages viewed, links clicked, and information about how you navigate our website or applications.
2.7 Information From Other Sources
We may receive information from marketing partners, public registers, online media channels, and other third-party sources where permitted by applicable law.
2.8 Information You Provide Directly
We may collect information you provide when communicating with our customer service team, participating in surveys or promotions, interacting with us on social media, or communicating with us through other channels, including call recordings and written correspondence where applicable.
3. How We Use Your Information
We may use your information to:
- Process bookings, purchases, refunds, payments, and related enquiries
- Set up, manage, verify, and provide access to your account
- Personalize your experience and recommend films, offers, and content
- Send promotions, newsletters, and updates by email, SMS, push notifications, or other channels
- Administer competitions, promotions, loyalty programs, and track entries and rewards
- Manage advertising and measure the effectiveness of our marketing
- Maintain, diagnose, and improve our website, applications, and systems
- Detect, investigate, and prevent fraud, unauthorized activity, and breaches of our Terms
- Comply with legal obligations, court orders, law enforcement requests, and legal claims
4. Sharing Your Information
CineHouse does not sell or rent your personal information. We may share information with:
- Trusted service providers, including payment processors, IT and hosting providers, marketing providers, and analytics providers, where necessary to provide our Services
- Business or retail partners involved in a purchase or promotion
- Advertising and analytics partners using cookies and similar technologies
- Regulators, courts, law enforcement authorities, or other government bodies where required by law
- A successor organization in connection with a merger, acquisition, restructuring, or sale of assets or business operations
Third parties may only use your information for the specific purposes for which it is shared and are expected to maintain appropriate confidentiality and security measures.
5. Data Security
We use physical, electronic, and administrative safeguards designed to protect your personal information. Access to our servers and databases is restricted to authorized personnel and service providers where necessary.
However, no transmission or storage of information is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security and cannot be held responsible for unauthorized access or disclosure beyond our reasonable control.
6. Data Retention
We retain your information for as long as reasonably necessary to provide bookings, manage your account and loyalty activities, personalize your experience, comply with legal obligations, and fulfill other legitimate business purposes. Archived records may remain after account closure where permitted or required by applicable law.
7. Cookies and Similar Technologies
We use cookies, tags, pixels, and similar technologies to recognize users, remember preferences, maintain shopping carts, understand how our platforms are used, provide relevant advertising, and measure the effectiveness of our marketing activities.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect your ability to use some features, including booking or signing in.
8. Social Media
CineHouse maintains social media profiles and may monitor comments, posts, and interactions on those platforms. We are not responsible for content posted by third parties or for the privacy practices of third-party social media platforms.
9. Aggregated and Anonymised Data
We may compile aggregated or anonymised information and statistics that do not identify individual users. Such information is not treated as personal data and may be used or shared to improve our Services, understand customer behavior, and support our marketing and business activities.
10. Marketing Preferences
Providing personal information is generally voluntary, and you do not need to create an account simply to browse our website.
You may opt in or out of promotional emails, SMS messages, newsletters, and similar marketing communications through your account settings or by using the unsubscribe option included in our communications.
Please note that essential service communications, such as booking confirmations, payment notifications, account-related messages, or important service updates, may still be sent to you.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where there is no valid reason for us to retain it
- Restrict or object to certain uses of your information, including direct marketing
- Withdraw consent where processing is based on consent
- Request your information in a portable, machine-readable format where applicable
To exercise these rights, please contact us using the details in Section 14. We may need to verify your identity before processing certain requests. Some requests may not be possible where we have a legitimate or legal reason to retain or process the information.
12. Third-Party Links
Our website or applications may contain links to websites or services operated by third parties. These websites are not owned or controlled by CineHouse. We encourage you to review their privacy practices before providing personal information. CineHouse is not responsible for the content, security, or privacy policies of third-party websites.
13. Children’s Privacy
Our Services are not directed specifically at children. Where a parent or legal guardian provides information on behalf of a child, this will be treated as confirmation that the parent or guardian has consented to the collection and use of that information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@cinehousecinema.com
We aim to respond to enquiries and requests promptly.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or regulatory requirements.
Any revisions will be posted on this page with an updated effective date. Where appropriate, material changes may also be communicated to registered users. We encourage you to review this Privacy Policy periodically.
Last updated: October 2026